There are a couple of stupid things in this story. First, how could this lady not know that someone was calling? The phone rings when someone is calling, and it flashes on her computer screen, so obviously the thought of pizza made her forget that she had an important job. Also, how can there be only one 911 operator for this area? You'd think that there would be teams of 911 operators, since it's kind of important. And finally, why did it take her eight minutes to order a freakin' pizza?